Frequently Asked Questions


How does it work?

In your incoming mail, WriteThat.Name detects the items that may expand your Gmail address book (e.g. phone or fax numbers, email addresses, titles etc.). If any such details are found, an email is sent to you at the end of the day to review all the contacts that may be created or updated. You can then compare with the existing contact in your address book to appreciate the relevancy of WriteThat.Name. You can also choose to let the system update your address book automatically.
Note: we never delete any data.
More details?

What mail servers are supported?

WriteThat.Name works with Gmail and Google Apps.

With what frequency is my address book updated?

The address book is updated immediately if you selected auto-update. If you prefer to approve suggested updates manually, the update will be done when you click the CHECK button in the email report that you receive.

What languages are supported?

The service works for messages in French and in English. Support for other languages will be added over time.

Do I need to install or download anything?

No download or installation is required to use the service. WriteThat.Name is based on 'cloud' architecture. Only your email address is required in order to activate your account.

How do you connect to my email and to my address book?

WriteThat.Name uses OpenID and Oauth to access your account. We never ask for or save your password.

Are my smartphone contacts updated?

WriteThat.Name updates your Gmail address book. By setting up synchronization between your mailbox and your phone, updates will be transferred automatically to your iPhone, Blackberry or Android SmartPhone.

Do you read my mail?

No human reads your mail. A computer program receives a copy of your incoming mail. Our detection system looks through your messages to find contact details and link them to a signature. Once analyzed, the copies are immediately and automatically deleted. We do not keep or archive any mail. Respect for your privacy is our absolute priority.

Do I need to change my habits for this to work?

Everything is automatic, you don't need to do anything for the system to work. The detected contact details are submitted to you via an email report that you can validate to update your address book.

When I try to edit a contact, Google says "Unable to load some feature".

This is probably because your Google Apps domain has not yet been transitioned by Google. Pending this transition, you will not be able to edit contacts directly from our interface, however you can still use WriteThat.Name.

Who are you?

Kwaga is a young, innovative company made of experts passionate about linguistics and information technology, whose ambition is to provide tools to facilitate email management. Based on linguistic and semantic technologies, our range of products addresses both professional and personal needs. Learn more about us: Kwaga

Can I stop using the service at any time?

At any time, you can disable the service by clicking the Disabled button in the Settings menu. You can also revoke the authorization given to WriteThat.Name from your Gmail account.

I don't want to receive an email report.

In the Settings menu, disable email reports. In that case, you must enable auto-update.

I don't want you to update my address book automatically.

In the Settings menu, disable auto-update.

Is there a minimum commitment duration?

No, there is not.

Can I enable the service for each of my email addresses?

Yes, absolutely! All you need to do is sign up with each of your addresses.

How much does this service cost?

It is free during the Beta stage, then $3 per month or $20 per year.

First month free.
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